Prepare for Cyclone Alfred: Important Information for Everhomes Tenants
As Cyclone Alfred approaches, we want to ensure all Everhomes tenants are well-prepared and have access to the necessary resources. Please take a moment to review the following critical information and emergency contacts to keep you and your property safe.
Reporting Power Outages & Fallen Power Lines
In the event of fallen power lines or power outages, please use the links below:
Report fallen power lines: Energex Incident Report
Check power outages: Energex Outage Finder
Safety Reminder: Always stay at least 10 meters away from fallen power lines and report them immediately.
Maintenance Requests & Reporting Leaks
If you require maintenance during this time, please follow our standard procedure:
Fill out our Maintenance Request Form with as much detail as possible.
Include photos and/or videos of any leaks or water damage (if safe to do so).
For urgent requests during business hours, call us at 1300 383 746.
Please note: Due to the volume of requests, we will prioritize Emergency and Urgent maintenance issues.
For critical emergencies, please contact the SES (132 500) or Emergency Services (000).
Important Resources & Emergency Dashboards
Stay informed with the latest updates and emergency alerts:
QLD Government Disaster Dashboard: Cyclone Alfred Updates
Regional Emergency Dashboards:
Flood Preparedness & Sandbags
With Cyclone Alfred coinciding with King Tide, storm surges and flooding risks are elevated.
If you are in a flood-prone area, check your local flood maps and arrange sandbags if necessary.
Find sandbag locations for your area below:
Emergency Contacts
Life-threatening emergencies: Call 000
SES Flood & Storm Assistance: Call 132 500 or use the SES Assistance QLD app.
Stay Updated with ABC Emergency Radio
ABC Emergency will broadcast regular warnings on ABC Radio. Stay tuned to the following frequencies for updates:
Brisbane: 612AM
Gold Coast: 91.7FM
Sunshine Coast: 90.3FM, 95.3FM, or 1566AM
Wide Bay: 855AM, 100.1FM, 88.3FM
NSW North Coast Richmond and Tweed: 94.5FM
Murwillumbah: 720AM
Grafton: 738AM
You can also listen via the ABC Listen App for real-time alerts.
Tenant Information from the RTA
If you are renting, it’s important to understand your rights and responsibilities during a natural disaster. The Residential Tenancies Authority (RTA) provides guidance on what to do before, during, and after a disaster.
Step-by-step guide for tenants in natural disasters: Download here
Important renting information for natural disaster victims: Download here
If your property becomes uninhabitable or requires urgent repairs, review the RTA’s guidelines on emergency maintenance and tenant obligations.
For more details, visit the RTA Website.
Final Reminders
Ensure you have a battery-powered radio in case of power or internet outages.
Review your Personal Emergency Evacuation Plan (PEEP).
Have a fully stocked emergency kit: Get Ready QLD
If you need to evacuate, check your Regional Emergency Dashboard (linked above) for evacuation center locations.
We appreciate your patience and cooperation as we navigate the impacts of Cyclone Alfred. Stay safe, and please reach out if you need urgent assistance.
- The Everhomes Team
